Bliss Customer Service

Bliss Guarantee
Privacy Policy
Secure Shopping
Exchange & Return Policy
Shipping Information

Satisfaction Guaranteed! If for any reason you are not fully satisfied, we will exchange, refund or credit your purchase. Please see our exchange and return policy for specific details.

We recognize that many online customers are concerned about the information they provide, and how that information will be used. Bliss has done its best to ensure the privacy and security of your transactions with us. Your credit card number and other personal data will be treated with the highest standards of security features, safety, and confidentiality. If you have any questions about our Privacy Policy, please click here to submit your questions or concerns.

Policy on Property (Copyright)
Our business is based, in large part, upon development and sale of Bliss products, and we cannot afford to risk loss of our exclusive rights by inappropriate and/or unsupervised use of our intellectual property by others. In view of this, we have and maintain a strict policy of denying requests for permission to use or reproduce our products, images, or any elements therein. In keeping with this policy, any third party use of our intellectual property is therefore unauthorized and undertaken at the risk of the party making such use, with no exceptions.

Orders placed on our site are encrypted with SSL (secure socket layers) technology. The information you send via the Internet can be trusted to arrive privately and unaltered. In order for SSL security to work, you must use an SSL-enabled browser. Use Netscape Navigator version 3.02 or higher, or Microsoft Internet Explorer version 3.02 or higher. You may also place your order by phone or mail.

We will happily exchange or return any item as long as it is returned in original condition. If you are returning, we will refund your money in the same manner it was purchased. If the item was purchased using a gift certificate, you will receive another gift certificate in the same amount. Please contact us for details on how to do this.

Most items that ship via standard (or ground) service will arrive within 7-10 business days of order receipt (subject to stock availability). For faster service, courier shipping is also available.
We are not able to ship to P.O. Boxes - a physical address is required for shipment delivery.
Orders with multiple Ship To addresses cannot be processed online. You may submit these orders via mail or call (416) 686-7923.
Standard (or ground) service is not available for shipments outside North America. Special rates will apply.
Sales tax will be added to orders as required by law.

For other Customer Care inquiries, please contact us.